Hello,

About our Support:

Our support team responds to inquiries within 1 hour, but no later than within 24 hours.
The cases described above are known to us and were immediately answered. We can provide copies of sent emails with dates.
After our support team response, the user receives a message in the support team's ticket section: Personal Menu -> Support. And also a message is sent to mail that user has specified at the time of registration.
Why can users not see that they were answered?
1. Message went to the Email spam section.
2. When the user logged in to our system, incorrectly entered the email address.

Therefore, we always recommend that you first search for the support team in the ticket section: Personal Menu -> Support.

About Google 2FA:

I want to clarify what this is Google Authenticator (Two-Factor Authentication).
This is not our product, but the product of the global company Google.
Google Authenticator integrated into our exchange to ensure the safety of users funds.
There have never been any problems with the work of Google Authenticator itself.
Users were previously questioned about problems with Google Authenticator, but they found common problems for users and helped fix them.
 
Solution to the problem 2FA:

Probably in users gadgets do not synchronized time.
 
For a smartphone, you can do this in section Time Settings...
and then necessarily through the app Google Two-Factor Authentication:
1. Turn on the Two-Factor Authentication app.
2. Click on the dots in the upper right corner
3. Click Settings
4. Press on Time setting using the codes
5. Press on Synchronize now
Important: at this time, the smartphone must be connected to the Internet.
 
For a computer, this is done through the time settings in the control panel.
 
A link to the Two-Factor Authentication app and a short instruction can be found here: https://ore.bz/help.html
The two-factor authorization application for the computer (for the Chrome browser) is here: https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai?hl=en

How to register and activate 2FA on Chrome browser shown here: https://www.youtube.com/watch?v=bLcrX5grdpA&feature=youtu.be

I apologize for my bad English.
 
Sincerely
Ore.Bz team

Hello,

Exchange Ore.Bz temporarily unavailable, server and wallet is updating.
We will enable the stock exchange as soon as possible.
Be sure to let you know about the end of the update.
Apologize for the inconvenience.

Sincerely
Ore.Bz team

Congratulations and wish you success and prosperity !!!

Hello,
 
The Two-Factor Authentication you make through computer or smartphone?
Probably in your gadgets do not synchronized time.
 
For a smartphone, you can do this in section Time Settings...
and then necessarily through the app Google Two-Factor Authentication:
1. Turn on the Two-Factor Authentication app.
2. Click on the dots in the upper right corner
3. Click Settings
4. Press on Time setting using the codes
5. Press on Synchronize now
Important: at this time, the smartphone must be connected to the Internet.
 
For a computer, this is done through the time settings in the control panel.
 
A link to the Two-Factor Authentication app and a short instruction can be found here: https://ore.bz/help.html
The two-factor authorization application for the computer (for the Chrome browser) is here: https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai?hl=en
 
Sincerely
Ore.Bz command