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Similar issues here. Name Mismatch on account verification and suddenly I can't access my money. Opened a support ticket but been ignored for almost 2 weeks now.
I was able to sent over $2k (which grew to $6k) but can't get it out!
I was never informed while putting the money in that I need to be verified to withdraw it. I'm not sure what they are playing at but here in UK this is illegal. It's up to them to make sure people entering legal agreement with them have access to all the info ( e.g. couple weeks back, there was a court case where guy successfully argued he didn't need to pay a parking fine, he parked illegally but he got away with it because the signs were not easily visible from where he parked). I'm a professional person, not some student using his pocket money to do a bit of trading. I'm really busy now until Christmas but if my issue is not resolved by then I'm starting a legal process.
I was able to sent over $2k (which grew to $6k) but can't get it out!
I was never informed while putting the money in that I need to be verified to withdraw it. I'm not sure what they are playing at but here in UK this is illegal. It's up to them to make sure people entering legal agreement with them have access to all the info ( e.g. couple weeks back, there was a court case where guy successfully argued he didn't need to pay a parking fine, he parked illegally but he got away with it because the signs were not easily visible from where he parked). I'm a professional person, not some student using his pocket money to do a bit of trading. I'm really busy now until Christmas but if my issue is not resolved by then I'm starting a legal process.
I am basically in exactly the same situation as you, UK, mismatch on account verification (had no idea it would scrape it from basic verification which didn't include my middle names), been about 2 weeks (my support ticket was opened on nov 16th) but I got over 20k USD in there. Been a loyal customer of theirs since January 2014 and I'd never had any trouble with them until this. Shocking how they don't tweet out a public statement regarding the backlog, even knowing that they are actually working on it would ease a lot of nerves and help prevent people run away from the exchange like rats on a sinking ship. Another thing that would easily stop the backlog building up like others have suggested is allowing for the basic verification to be re-done and not allowing the registration of new accounts temporarily. The fact that they are not being transparent about it combined with what feel like intentional pitfalls in the verification process and the lack of ability to pull any funds all show that something fishy is going on here. I hope I am proven wrong and that members of the team come out and inform the public whats going on. Can someone with slack access please sit in slack and just report what the team are saying (if anything)?
