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Though you've been ignored twice as you've mentioned, try contacting them again. Your address: 16io8zfbhStqe9WVdHN3JLzc29D73okaoy was listed here : https://bitcointalk.org/index.php?topic=277595.msg2974140#msg2974140 and since you contacted the support that time, maybe there is still chance for this case to be solved (though it's been a long time). Be sure to provide them all the proofs you have. I guess I'm seeking for another way to approach them - I tried recently once and they closed the ticket, tried again and they closed it again. I'm getting every time to the same support person that does the same. I tried to write to the CEO and to the legal mail address and they haven't replied. Anything else I can do? |
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Well, you can call this an inside job if ever that has actually happened. But as what I mentioned above if you still care can you show us the BTC wallet address where do the funds stored since you said that you still have the access to your wallet. You can compare the "Total Received" of the wallet and the transaction made of the wallet if there is.
It wasn't inside job, it was a bug. My wallet address is: 16io8zfbhStqe9WVdHN3JLzc29D73okaoy You can see that most of the transactions there were made from blockchain.info IP address. The thief address is: 1HKywxiL4JziqXrzLKhmB6a74ma6kxbSDj, and the transaction to it was not done from the same IP address (note that this is the same address as here: https://www.coindesk.com/blockchain-info-issues-refunds-to-bitcoin-theft-victims/). |
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I guess you should stop and forget what had happened to those bitcoins of yours, that was 2013 and the support is different from that time and the logs I guess have been deleted already. So they can answer your issue way back 2013. We didn't even know if the lost bitcoins are from bugs or was stolen from different people since you don't have enough proof for the bug. If you can show us the address where do the funds are then we can trace where do the BTC sent on that time way back 2013.
Funny enough, the same support person is the one that answered me then and now... The logs are on the public ledger - I can prove and verify everything, and when they closed my original ticket it was after the date of this article, so they knew about it and chose to ignore. I guess this is what they are doing now, and I want to stop that. BTW, I lost much more due to my stupid actions in 2013, so I don't care of the 1.22 BTC - it just makes me furious that they can just ignore me, then and now, and get away with that. |
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If you have suifficient evidences you can still follow it up and ask about the status of your refunds to the blockchain.info customer service. After all, it's their grave mistake that makes you losing so many BTC and NOT your fault. They're responsible for this, rejecting your request of refund by nonsense reason such as "long time has passed" doesn't make sense at all, well unless they really delete the entire logs or data back then.
I guess that there's no other way to recover your bitcoin once it lost and moved to another address that you don't have access to. The only way is to enforce your right of having the refund from blockchain.info.
I have all the evidences and still have access to the same wallet within their site, they just waved me with the following response: "Sorry but at this point we would have no way of verifying any of this information from you. The refund window for any issues related to that specific article has since closed." Which is incorrect, since there is no problem to verify everything in the blockchain, and they never published a window to request refund. |
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Old story, but will be glad to hear your opinions... In 2013 I had a wallet in blockchain.info, in short, they had a bug that caused several bitcoins to be stolen including 1.22 from my account, I contacted the support immediately after and got ignored, the ticket was closed 2 months later in spite of my objection. As I didn't understand the issue back than and didn't know what happened, I thought it was my fault, assumed I don't have what to do and just stopped using their services since I didn't want to lose more. Recently I accidentally came a cross as article (below) describing this bug with the exact details as my case - so I contacted the support again and got rejected again with the clain that they cannot verify my claim due to the long time passed - really?! Had I not contacted the support on 2013, I would have accepted the reject as it is too old - but I did, and the support just ignored me back then, although it was already known and fixed much before my ticket was closed. So, I wanted to ask here if someone has an idea on how can I get my funds back? - I have the same wallet with the same address in it - I have the correspondence with the support on 2013 - The transaction, the source and the target addresses are on the blockchain Thanks! The article: https://www.coindesk.com/blockchain-info-iss ues-refunds-to-bitcoin-theft-victims/ |
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Are you sure you have been robbed and you aren't trolling us all?
I wish!! I don't really have what to gain by that... |
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Though, big money transfers are being done with marked bills, which gives the option to catch the thief.
You can catch the thief, but you can't confiscate them from a third party if he was uninvolved and just happened to be paid with one such bills. And you can already try to do that with bitcoin: the ledger is public and you can look at the path that those coins will follow, eventually hitting a known address. Which might or might not be related with the thief. It likely won't. First, it is only an idea that I don't know how to resolve all the problems with it. What I thought of is to block the address of the thief, that way he won't be able to pay anyone so there is no problem with confiscating money from uninvolved party. Take the theft from MT.Gox, the addresses are known and the coins are untouched, so if miners will refuse to mine transactions from these addresses only the thief will be harmed, it won't get the coins back but it will reduce the incentive from stealing. As I wrote before, now someone needs to find a way to prove that it is really a theft. |
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Next question, where did you get your keypair? In other words, did you generate the keypair externally and then import the private key or did blockchain.info generate the keypair (using javascript on your computer)?
The keypair was generated in blockchain.info, I don't remember how (probably javascript) |
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I guess in the future, the network can develop a mechanism to mark "bad" address and then avoid taking payments from such address, today there is no such mechanism (I guess bigger thefts can be tracked and nothing can be done with them).
No, bitcoins are cash, there is no possible way to make such a thing work. I disagree with this statement, though I'm aware to the fact that there are many problems with such approach - mainly, how do I prove that this is theft and not transaction I did. Resolving these problems will make Bitcoin theft irrelevant and enable better security, and from feasibility point of view it is not hard at all. No, this cannot be solved, period. Cash is cash is cash. Or it's not cash anymore. If someone steals 1 dollar and then uses to pay a few apples at the groceries, you can't take that dollar from the grocery store, or the concept itself of cash is dead. So, no tainted coins. Though, big money transfers are being done with marked bills, which gives the option to catch the thief. |
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I guess in the future, the network can develop a mechanism to mark "bad" address and then avoid taking payments from such address, today there is no such mechanism (I guess bigger thefts can be tracked and nothing can be done with them).
No, bitcoins are cash, there is no possible way to make such a thing work. I disagree with this statement, though I'm aware to the fact that there are many problems with such approach - mainly, how do I prove that this is theft and not transaction I did. Resolving these problems will make Bitcoin theft irrelevant and enable better security, and from feasibility point of view it is not hard at all. |
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I don't think it is the ap but I have to ask, where did you get the ap?
Assuming it is not the ap itself can you check your phone for malware?
I still have to wonder, what the hell is up with the change? Why is there change? Where did it go? Strange. It is still sitting there. I guess you can monitor that address for movement.
The app is the formal blockchain.info app, I think I got it from the Play Store. I will try to look for malwares on the phone, will get some reading. The change is a good question indeed.  Although both payment still sit in the receiver accounts and I can track them, I don't really have what to do with it. This is the essence of Bitcoin, anonymity, isn't it? I guess in the future, the network can develop a mechanism to mark "bad" address and then avoid taking payments from such address, today there is no such mechanism (I guess bigger thefts can be tracked and nothing can be done with them). |
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Thanks for the assistance. If you go to the "Receive Money" tab in your blockchain.info wallet how many addresses are listed under each of the sub tabs "Active", "Archived" and "Shared"
Make sure you go through all three and see if either of the addresses in question are listed there (especially the change address)
I have only 3 active addresses, 2 of them never had coins, and all of them are empty Now more interesting questions:
Do you have any remaining balance in your wallet or did they take everything from all addresses in that wallet?
Currently I have balance of 0.00. Are you using the web site directly or using a plug in (plug in is a bit safer)?
I used the web interface, from Firefox and Chrome and from several computers... Which raise the question of where is the keylogger, if this is the explanation...  Are you using two factor authentication?
No, though, I guess it wouldn't help for keylogger. Are you using the web site only, android application only or a combination of the two?
Both, the transaction in question happened after some usage of the Android app. Do you have any other wallets besides your blockchain.info wallet?
I created few addresses on my computer when I played with the client, nothing alive or with coins. Do you use the password you use at blockchain.info at any other web site anywhere?
Not on the web, I won't use it anymore... Thanks. |
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I agree the change is weird, it is not my address. |
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Second, can anyone help me understand what happened? I used blockchain.info both on my computer and my Android smartphone.
Do you have a strong passphrase? Did you contact blockchain.info's support? Thanks for the reply. Yes, I used strong passphrase but only single password... I contacted the support but haven't got response yet, I assume that they can do nothing about that. |
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Hi I'm not that newbie, or at least i thought so, but I think I have been hacked and I wondered if someone can hint on how. I used my account in blockchain.info for satoshidice gambling from address 16io8zfbhStqe9WVdHN3JLzc29D73okaoy. On Saturday, 45 minutes after a the last satoshidice transactions, an unknown transaction emptied my wallet. First, I assume I have nothing to do with it and the coins were lost, correct? Second, can anyone help me understand what happened? I used blockchain.info both on my computer and my Android smartphone. Thanks, Haim |
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