Thank you for providing the requested documents.

Please be notified that account verification is passed and all restrictions on your user account lifted.

We apologize for any delays or inconvenience this may have caused.

Regards
​Security Department

I have to make a thread about sportsbet.io to get my 10 mbtc refund, without which I doubt they have processed my withdrawal. In the world of crypto gambling asking for documents at the time of withdrawal is bullshit and a clear sign of a potential scam. Please share more information about your issue like proof of deposit, proof of rejected withdrawal request etc. this will make you case stronger.
If any site want to verify your identity it should be before deposit not at the time of withdrawal. But since its a big payout request so they might wanted to be sure about you and to avoid a hacker attack they are asking for documents. Please share more proofs.
Eagerly waiting for your response.

Yes one doubt they are scammer.they proceed withdrawal to those whos account in loss . If u are in pure profit so they start drama in the name of documents and etc. Actually bitcoins related brokers are scammer if they found user account in pure profits .if users acc in lost they proceed withdrawal immediately.