Sorry for slow respones, what I mean is say I buy coins for someone else.  I make the payment but the blockchain address is in there name no mine.  Would that be a problem?

what are some of your guide lines with the bitcoin wallets that you send to.  Like Mt.Gox and now bitinstant require you to have a wallet that matches your name.

I have used bitinstant a few times before and had no problems as a guest.  This last time I made a account in my name and with all honest info given,an now have a problem.  I put the money in on 7-6 and still no coins.  I got a e-mail saying
This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jul 06 2013 16:36:16, meaning your order has currently failed.
Transaction ID: XXXXX
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of XXXX has NOT yet been transferred to bitcoin.
Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).
Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

I have got no answers or response back, I register just like they ask me to do and didn't lie about any of the info asked on the questions they ask and this is how they treat you afterwards....