Yes they constantly had and have problems with the acceptance of a bet, when instead of a coupon there is only a button to enter the account, although I am already there. Therefore, there is nothing surprising in the fact that people ceased to put you in a certain period of time.
It's also strange to see charges of violating rules from a site that caught on the changes to the rules of the back number and trying to punish players for their alleged violation.
If they do not like something, let them return money and close access to the site. But they do not have the right to withhold money. And there is nothing in their rules.