Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher.   It went much higher but my order did not get filled but should have.   So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side.   I only have the Tix that was on order stuck in reserves.  The order should have filled. 

But now it shows I have an open order which I cannot cancel.   It gives me the message:  Can not cancel order:Invalid_Order.   I contacted Bittrex support days ago and of course just the usual bot response.   But that was all the money I had.  I have no BTC or any other alt coin to trade with on such a opportune time.   I have been pulling my hair out all weekend.

Is there something I can do on my end?  Has anyone had this happen to them?  And what happened?  Do I just wait weeks on support?  If they just give me the Tix back I am in a big loss since it went back down.   I would rather have the BTC that my order got filled at, or should have got filled.   Any thoughts?  Help please.