"BitInstant Transaction Failed" - add another to the list...
I deposited <$100 cash to money gram yesterday. Within 15 mins I received the ZipZap email "Successful ZipZap Payment"
Oddly, 13 minutes **EARLIER** than the ZipZap email, bitinstant already emailed me with the generic "BitInstant Transaction Failed" error email.
I was trying to do a cash>moneygram>BI>virwox transfer. Under the event log in BI, details are "07/09/13 11:14 Virwox Transfer Failed c3091911-84aa-4133-b063-2b7547af3ead"
I already double checked everything in the order, my virwox username is correct and all transaction details.
I then opened a support ticket because waiting over 3 hours with no update is frustrating when this seems like a simple matter. My ticket is Case #29901... I even sent alternate wallet #'s to send the coins in case their 3rd party support is down (ie transfer directly to virwox user)
This is getting ridiculous... over 24 hours and not even a response of any sort. I would've just used Virwox to set a limit order if I wanted to wait 2 days for a purchase. Is it time to go to the BBB and to ask ZipZap to recoup the money before this sits any longer? What's going on with this company?
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