If I've bought my EOS tokens through Bitfinex and now hold on my offline wallet, do I still have to claim them?

Note - if I enter the EOS address into etherscan.io, it finds both my Ethereum and EOS balance. Does that mean they are linked and I don't need to do anything?

I've had no issues since and reliable pay-outs too. Whether this continues, I have no idea, but for now, I don't believe it to be a scam, just that they are poor with customer service, like so many of the platforms. Will endevour to update in a couple of months when I've had all my initial investment back, and hope it continues to produce nice profits in line with other mining solutions.

It was about 4 days and 17 hours.

I just kept hassling them on Twitter and Facebook, not sure if that helped or not! I'm up and running now and earning already, though I'm just throwing it all back in to boost the power. I have enough confidence to put some more money in, but I suspect the issue will be the same and I'd have to start chasing again.

FYI - if you compound earnings, it adds it instantly because the balance is within the system. Not so straight forward when they want BTC, which takes forever!

It was 349752 if that helps?

For those still waiting, I've FINALLY had a reply. No apology, just said the system took longer to process (coincidence that I now have my TH at the same time as their reply!)

The reply:

Hi!

Your purchase ID: XXXXXXX has been processed successfully. We've checked and everything is in order. Most likely it took the system a little longer than usual to process the transaction.

Thank you in advance!

Best regards,
Alice
HashFlare.io Support Team

Still nothing this end!

Amazing that some popular youtubers are recommending this company, and even loading up with $100k contracts, yet I can't even get a reply from Hashflare!

Nothing but I'd be surprised if they reply within a few days.

Was 88 TH your first ever purchase from them?

I've asked them as a priority to refund me (lost trust), but failing that, just give me my TH!!!

Keep me updated then and I'll do the same. Mine was only for 2TH but all the same, it is a concern.

I've seen other reports of this over the years and it seems to get resolved, just takes a long while for customer support to respond!

Hope this is the right section, not suggesting Hashflare is a scam, but as a brand new customer of theirs, I'm massively concerned having transferred BTC to them and receiving 6+ confirmations within 80 minutes, that the order on Hashflare is now showing as "timeout" and not TH added.

I see that Hashflare have previously actioned queries on here, so hoping that will be the case as their automated support request email states they have ~4000 outstanding queries queued! Also contacted via Twitter and Facebook.

The order is 4759412.

Any help appreciated, or guidance as I ordered quite a bit (for me) to maximise the 10% referral code I used.