Hi,
I made a transfer from XAPO to a BCT Wallet, i paid the high priority fee to make the transfer faster. Have passed like 3 hours and its still pending, the seller is asking for a transaction ID, and they don't give you a transaction ID, or a transaction hash, so you basically can't check what is going on.

The avg confirmation time in Blockchain is supposed to be 40 minutes...

They DON'T have support, only a faq site, but you can't make support tickets or something. Does some one have experience with these guys? Im very worried.