Thanks just now my purchase was confirmed

I made purchase using credit card My money is debited from my account and it shows till now wait for 120 minutes to confirm but its been 5 days till now till it says 120 minutes even the support is not replying it i dont know what to do

I made a purchase of 1.6 th/s for 224 usd on hashflare at 28th nov 2017 and my purchase was pending i raised multiple tickets on support i did not got any reply from support till now its 5 days nearly is hashflare is a scam ?