I deposited 2,812.67089 XRP to Bithumb from Kraken in 29 Nov.

According to the ripple network the transaction was successful.
https://xrpcharts.ripple.com/#/transactions/A1AEE80DC9C1CD4EBB6CBBB5F22C15FD2D2ACF95D8520D38486BE9F30CA3566E

While I can not find the balance from my Bithumb account to reflect that transfer in, I raised two tickets to ask Bithumb.
and was replied the following message.

 "We can't find XRP history on November 29, 2017 4:40 AM.
 So please check this out and explain this in detail .
 Would you reply to this?"
 
 I provided the ripple xrpchats link above, but Bithumb still replied me that they can not find the deposit.

 That's too bad, any suggestion I can do to find my XRP deposit back?
 Thanks a lot.