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I want to believe that they are not a scam but my transactions had been stuck for more than 10 days!!!! The response from support each time is i will get refunded and it should not take more than a couple of days. I understand that its my mistake for accidentally transfer BCC to my BTC wallet, since FREEWALLET users don't hold their own private keys, we are at the losing end. They take control of our wallet, i don't feel safe anymore. They did not keep me posted with any updates such as the extraction process and stuff. "Wait" is not enough to keep me calm!!!!!!!!!! If you guys are not a fraud then do something!!!! My userID is ee9cf57c
Apologies for the inconvenience! We're currently having an increased number of incoming support requests, and while we're extending our team to reduce the case processing period, there could be some delays with replies. Please give us a bit more time to get the confirmation on your refund from our exchange partner: we'll notify you once it's completed. Thanks for your understanding!
I've been hearing that for the past 12 days, thats not good enough. I need my refund now!!! You need to tell me where my coins are now and what had been done for the past 12 days?
You cant win trust if your support is this bad!! You are not dealing with pennies, its thousands of dollars here for each transaction. 
