Hi,

My Antminer S19XP stopped working and was still under Bitmain's warranty. I sent it for repairs and they told me that the miner is scrapped so no warranty applies to it.
They said: "If you would like us to return all the scrapped products to you, please CONTACT US within 5 days otherwise they will be discarded. You need to pay for the additional cost incurred including the return shipping cost, local customs duties and taxes".
I am just appalled that such a big company has such a poor customer service and warranty. Just because a hashboard is not repairable they want to scrap the whole miner?! They could easily replace the faulty hashboard. Why such a frail warranty? I even offered to pay for a replacement hashboard.
They did not give me any feedback on why it was scrapped. After emailing them several times, they sent me this low resolution blurry picture. And again after more emails they told me that the hashboard no 2 is scrapped. Can someone please make out what is wrong with the hashboard in the picture?

Thanks for your kind help guys. I have already paid Bitmain to send it back to me. Now I will follow your advice and send it to someone who can fix it.
I am just disappointed with Bitmain.