"Ignores their customers" is quite strong and misleading, we are talking about a fresh new startup here. They aren't hiring all kinds of managers, they are just a small company that is getting swamped right now. It's going to take some time for them to catch up, especially with all the new changes as of late.
Give the 4 guys a little space and they will happily clear any issues you may have. I know it can be frustrating with all the $$ we all have tied up online, but Coinbase is definitely one to hold their ground and sort things out.
First of all,they are not as new as you say,i don't remember exactly,but i think they are almost a year and imho there was enough time to hire more people,i'm not the only one who uses their service. They're not experiencing "young startup" problems.
The second one is that it's not the first time they don't answer to their customers,you can search both here or reddit ,as example.Both forums are full of that kind of messages. Besides,there was no message that they experience any troubles with answering to messages. So they now that they are having troubles with that and just left that "as is". Trouble=Decision.
The third is that i,as regular customer,used all options to contact them(email,twitter,facebook).There was an answer,but it didn't solve the problem,even made worse,i was angry that received their copypaste message,after i asked not to do so. I think they even don't read the message,just searched some words like "cancelled,high risk" and pasted their favorite answer. They think,that "small" customers will quit their service after all that troubles with their support and there will be only big fishes,that they know personally and that are buying tons of btc with them.
Their aim is big client,they are not interested in a person that buys like 2 btc per year(~200$).
And the last one - i understand their risks,but that is their problem,not mine problem,they have started this,so they knew what it would it be,if they want to be sure they can easily check me because they have all my info there.
So after all that can't i say that they are ignoring their customers?
That was all my opinion as a customer,i don't say that they are bad,i just wanted to say there is a problem with their support and that's all.Just do something to eliminate the problem.
go to btcquick
I'll try.Thanks!
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I wish i have their phone number. 1 call 1 answer and that's all
I understand,that i'm not the only one that wants to reach them,but if i receive the answer it shouldn't be their copy-paste,because if my problem isn't resolved i would either quit using their service with leaving lots of negative feedback or just write the second time. So what is the problem for support to help their customers from the first time they ask,not waiting for such posts as this?
