I had a similar problem, but they worked it out quite quickly for me. I guess its because of the holidays, but I'm pretty sure they will help you out soon!
Hi
How did you manage to "work it out quite quickly" ?
I wish i did not write anything on forums and spend my time... Anyway as soon as transaction is successful will inform about it at both posts like i did the previous time
UPD: It`s ok already! Thanks