Just wanted to post my review here.
I made an account at FJ a while ago but didn't start playing here until about a month ago. After a few deposits, I got an email about 50 free spins with my next deposit. I contacted support to make sure I'd be able to use the spins in the US and they said I could and it would not be a problem at all. After depositing, the free spins game wouldn't load I found out that I couldn't use the spins due to my location. When I contacted support, they told me I needed to be using a VPN.
I am not too familiar with vpns and was not happy that they did not tell me this when I asked before making the deposit. I was also a bit hesitant to try and use a vpn out of fear that fraud warnings would come up if I went to make a withdrawal. I asked them if there was any solution outside using a VPN (since the agent I talked to before I deposited did not tell me about this) and they told me to contact
max@fortunejack.com and that I would get an answer soon. They said max usually replies within hours but it may take a few days. This was about 3-4 weeks ago. I never got a reply (I contacted live support in the meantime and they told me that they would remind max to reply but it never happened).
While I was waiting for the reply that never came, the 50 bonus spins expired (I think within 2 days) so I had no bonus spins and no solution on my complaint. I ended up contacting chat again yesterday, assuming that I would never get a reply from max, and they told me that the most they could credit me with is 15 spins and that I should have just googled how to use a vpn in the first place. After unsuccessfully trying to get them to credit me the full 50 spins, I told them to go ahead and credit the 15 as it seemed to be all that they would do. I won about $8 or $9 worth of btc on the free spins but was not able to meet the playthrough requirements.
Overall, I do really like the slot game selection at FJ and love how you can use many different currencies on the site. However, I am not sure if I will end up making any more deposits on the site given my experience with customer service. I just wanted to post this here given that seeing the fortunejack reviews on this site is what compelled me to start playing there in the first place.
Show Posts
