I have deposited XEM into my Cryptopia 4 days ago and deposit did no appear in my account even though it is confirmed on NEM blockchain.
I have opened support ticket that I was told the issue would be fixed but did not hear from the support ever since.
No more responses.
Support ticket # CS0007050

Please help as I need my money immediately.

I have deposited XEM into my Cryptopia 4 days ago and deposit did no appear in my account even though it is confirmed on NEM blockchain.
I have opened support ticket that I was told the issue would be fixed but did not hear from the support ever since.
No more responses.
Support ticket # CS0007050

Please help as I need my money immediately.

It has been more than a month and please do explain what kind of large load would take 34 days for a simple wire transfer?
You could have mentioned this large load issue on your website as a warning before wire transfer request so that people like me don't fall for this long wait trap.

Also Here I have an update...

Finally a reply from CEX.IO...


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Thank you very much for your patience.

We will request information in the bank, however, unfortunately, it may take some time to receive it. Please do not worry, you will be immediately informed once we receive an update.

We are extremely sorry for the delay regarding this matter.

However, we kindly ask you to update us once the funds will reach your bank account.

Your understanding is highly appreciated on this issue.
Best Regards,
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As I have explained in my previous post I have called my bank for any incoming wire transfers and there is none. It means the wire has not been executed by CEX.IO at all. If wire is sent it only takes 3 business days. Not 34 days.
My bank account is correct. I have double checked all to make sure again.

I have now replied CEX support with this message.

Hi to all,

As you can all see on CEX.IO Twitter account that many people are scammed by CEX.IO like me.

I want to start this thread to start joining together to fight against owners of CEX.IO

My CEX.IO ID# up106236101

I have deposited BTC into my CEX account for the first time after verifying my account on December 12, 2017 and sold my BTC for fiat currency then withdrew the amount as a wire transfer in USD the same day. The total amount is $43,172 USD. I waited for a week for the wire transfer to be processed, but nothing has changed.

I contacted support several times, but got no reply from them at all and my withdrawal was in pending status until December 26, 2017

Finally, I got a message from CEX.IO on December 26, 2017 about wire had been processed and since then no wire transfer has arrived in my bank account and CEX.IO currently has my money.

I did call my bank to check incoming wire transfer and also checked all my banking wire information to make sure that if everything was correct and no problems at all.

Simply, they did not wire the $43,172. I'm going to contact a lawyer in UK and report this SCAM to the local authorities. I have taken all screenshots and screen recordings and collecting all email corespondents.

I have not received my money even though it has passed more than a month (34 days) after withdrawal

I am filing a complaint to the FBI here: https://www.ic3.gov/complaint/default.aspx

Please join in to make pressure.

Here is the UK Police you can report
http://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions

My wire transfer of $43,172 USD is processed 3 weeks ago but didn’t receive it into my bank account. And no reply from support at all. I’m going to report this to the FBI and UK authorities if this is not resolved soon.  ID# up106236101