My experience with Coinbase has been so-so. My first transaction was cancelled, which seems to be a pretty common issue, unfortunately. I was frustrated because I was not notified until the end of the 4 day waiting period. If I was flagged as potentially fraudulent, there's no reason not to have just rejected me outright from the start. If that had been the end of it, I would say to stay away, but Coinbase took care of me eventually.
I emailed support and Olaf after reading a couple of posts here and on reddit where he'd helped people with the same issue. A week later, he whitelisted me and pushed my original transaction through with no waiting period. Better still, though, he pushed the transaction through at the rate I originally purchased at, despite the fact that the cost in USD had gone up ~$20/BTC since then. I'm supposedly whitelisted now so I won't have any issues going forward. All in all, the customer service was good, though it took a week to get a response.
Given the convenience and relatively low fees, I see Coinbase being my go-to exchange for the foreseeable future. Plus, they're doing a lot to support bitcoin generally and for merchants specifically.
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