Hi,
It's Sarah here.
Our dedicated support specialists will be more than happy to help you in any case!
Kindly contact our 24/7 support team at: support@simplex.com, or contact me directly at: sarah@simplex.com
You will receive a quick response, but in the meantime, check out our FAQ's at: https://simplex.com/faq
Thank you!
Sarah Kinney
Head of Customer Relations
Simplex