Hey Y'all,

On Friday, I transferred 500 Euros worth of Bitcoin to my CoinPayments account, there I tried converting it to XRP (Ripple). After a couple of hours, the status of the conversion said "cancelled". I haven't heard anything from their support yet, my Bitcoins are gone and I haven't received any Ripples either.
Can anyone here help?

In case someone from CoinPayments reads this.
ID: 374,330

Best,
Daniel