From what country are you ?

After waiting for 5 months for bittrex support to contact me they still havent my account got disabled october 2017, i tried to file a complaint to better business bureau and this is the latest reply

"This message is in regard to your complaint submitted on 1/12/2018 against Bittrex, Inc..  Your complaint was assigned ID 12610179.

BBB received your most recent correspondence regarding the above referenced complaint and noted that you are not satisfied with the company's response. BBB is informing you that the company has not offered to change its original position.

Since BBB is unable to pursue the matter further, we have closed your case as unresolved. Your complaint will remain on the business's record for three years and will be reflected in their Business Review.

Please let us know if the company has been in contact with you directly to resolve your concerns so that we may update our files accordingly. "


now what am i supposed to do ?

This is the latest reply i got from bittrex through BBB

"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.

We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions.  As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."

my country is not on that list and has never been i don't know what they are talking about, POLONIEX  informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money

Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau

In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!

Thank you, thank you, thank you!

You are great man! 1 day and ticket is solved.
#479913 solved.

You are my hero!
A month of absolutely no response.
One (1) business day after contacting BBB, I had my account back.