Have used BitGrail for quite some time and never had issues. There is a good margin of profit in operating an exchange which will mean that other developers could be recruited or leased to address such critical issues in a timely fashion.
Being a developer myself I would share compassion in such stressful situations. If the XRB price recuperates to an acceptable level in current market would at least boost the moral of this team, whom in my opinion overreacted in their last statement.
Still thank Bitgrail for giving most of us the opportunity to acquire XRB. It might not be as good as Binance but still robust enough in its basic tasks (apart from the current XRB withdrawal issue ..oops ).
Sincere Good luck!
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