hmm good advice but just afraid to do this step but will try another cable  ty

The answer to the important question is yes I do have my 12 word backup

yes kk is updated, I think kk client is retired,but not sure just not sure what to do thanks for replys and any info you may have to help

It just says to find keepkey in usb settings and find your kk click on it and remove device  refresh beta shapeshift or restart pc,  it worked in December but not now--just hope my coins are still on there

Hello,  I have a problem logging into shapeshift with my kk,support says when it says busy you should go to settings and delete keepkey,does this sound right to you,shapeshift did takeover keepkey tho---many thanks in advance