I ordered Bioshock Infinite on 18/9/2013 (5 days ago).

Paid BTC 0.3186 at 17:01. The payment was transferred out at 21:32: https://blockchain.info/address/1F4AZzcNwvzTVV1zYMVdbWPipkU42EtXAR

No game code and no response from emails sent to support@ and orders@...

UPDATE: Received a code this morning (24/9/2013) at 01:23.

I ended up using http://www.crypto4games.com/ and had a good experience there, with immediate responses to my enquiries. I will use this one instead of SteamBits in the future.

Long time lurker on this forum, but don't consider myself a newbie.
I've been using bitcoins for a couple of years now and have some BFL miners.