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I'm not sure that phone number will really work. According to the contact page on Metro Bank's website it's the number for a customer to report a lost or stolen card. In order to do this by telephone, Fidor will need to know the person they need to contact and the number where this person can be reached. But I'd also ask about using the SWIFT network. You don't have to teach your bank about SWIFT. If you're talking the right person who can help you, then it's just a matter of asking what SWIFT message type Fidor should use to contact them. I understand that you feel you shouldn't have to do all this, and I agree, but I'm telling you what I think is the best way to get this issue resolved as quickly as possible, and that involves doing the things I'm suggesting.
This is exactly the telephone number that I'm using when contacting my bank for general inquiries, not only blocking cards. If I ask them about SWIFT messages I have exactly the same chances of getting to the right person as you or Fidor with the difference that if I do, I can only kindly ask them to check their SWIFT email for any messages from Fidor. If you did run payment trace on this transaction, please send it to me over PM and I'll just go to the branch and ask to be contacted with someone who can read it. P.S. you might think that I'm being a bit pain in the ass now, but please also understand that I've started to be one only after 6 weeks of patiently waiting for someone to do something. |
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Hi Kravietz - Fidor has already run a trace on the deposit, but the trace itself won't fix anything. The banks have to get in touch in order to resolve the issue. The current status with your withdrawal is that Fidor has contacted your bank about the transfer through the SWIFT network and is now waiting for a reply from your bank (this is the update we received from them). I recommend that you contact your bank and ask them if they've received the message from Fidor. If they have, then ask them to please reply. If they say they haven't received the message, then I'd clarify with them how Fidor should contact them.
I talked to them today and they said they did not received anything from Fidor so far. I did not mention SWIFT, because I'm not really into banking technologies. If I call them tomorrow and they say they didn't get any SWIFT message then what - will you send me SWIFT specification and request that I teach the bank on SWIFT over telephone? I would rather expect that Fidor or Kraken gives a call to Metro Bank (+44 203 402 8312) and tells them exactly what the issue is, because proxying messages about allegedly queued SWIFT messages is not something an end user should be asked to do. Especially after 6 weeks of silence. |
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I sent kravietz a PM yesterday, but wanted to respond here as well when I got a chance. We are constantly working to improve our service and this includes better support for missing transfer cases. Unfortunately in the case of missing transfers, we have to work with the banking system, which quite frankly is closer to a 1914 system than it should be. My guess is that for kravietz's case, Fidor is waiting to hear back from the receiving bank (per my post above), but we're trying to get a specific update on the case from Fidor.
Banks may not be fully up to date with latest trends but they are definitely very good at one thing: processing and tracing money. I don't know about Fidor, but I've been doing wire transfers between all kind of banks across Europe and longest it took a week (!) from EU to Russia, with an intermediary in Austria. I called my bank again to check if they have seen anything coming from Fidor and it took them 2 minutes to locate one incoming transfer (one that got through) and nothing about the one that is missing. They suggested I contact Fidor and request "payment trace", which is a pretty standard practice as they explained. I obviously cannot do this because I'm not client of Fidor. This is why I find it very difficult to believe that Fidor could be holding an investigation for 6 weeks without any updates. So either Kraken has selected the worst bank in Europe as their payment processor, or Kraken is not telling the whole truth. Also you shouldn't be surprised that people get suspicious about missing wire transfers taking into account what was happening at MtGox last year and how it ended. |
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Kraken Support is probably the best when getting in touch with Dargo in this thread.
Yes, they were quite fast in responding but did not actually resolve the issue. Out of around 10 withdrawals I sent (both wire & SEPA) all got through pretty fast. But the only one that is missing - and sent to exactly the same account as the ones that got through - was for €900 so you probably understand why I'm a bit worried. Dargo replied it happens to 0,1% of their transfers - but from my point of view it's 10% now! After all it's year 2014, not 1914 and I just don't understand how a bank transfer can "get lost somewhere" for over 6 weeks. |
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Was thinking about registering an account with Kraken.com and checking it out. How are they for reliability? Are they at least up most of the time?
I'm now waiting 6 weeks for wire transfer withdrawal from Kraken and the only thing they can say is that "banks are slow and we're investigating". I've sent a couple of withdrawals and most of them got in a few days, unfortunately the one that was lost was the biggest one... |
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Something is definitely going wrong with withdrawals on Kraken. I have created two consecutive withdrawal orders, one on May 16, another on May 18. The one from May 16 has arrived in just 4 days, for the other one I'm still waiting. Contacted support, they said "will contact the bank" and haven't heard from the since then. So now it's 3 weeks I'm waiting for the money and it starts to look pretty much like MtGox way...
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I did bother them with update requests each months since February or so. Not sure if this moved me up in the queue, but obviously it looks like the shipping scheme was not first in-first out. |
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Order #221x just changed to Completed and got call from Fedex that the parcel will be delivered tomorrow (25 Apr).
#221x already? damn. These Bitmine guys are bad asses. I guess they haven't slept for months now! There's one #220x on the first page of the thread which was delivered in March, ordered on October 13. Mine was ordered two days later so... I can't find any obvious scheme here. |
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Order #221x just changed to Completed and got call from Fedex that the parcel will be delivered tomorrow (25 Apr).
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Not yet received - order number #221x, paid on Oct 15 with wire transfer, 200 GH/s CoinCraft Desk. Still in "processing" state. Last response from support received on Feb 26 where they claimed that "in the start of the next week your order will be ready for shipping". Since then they did not respond to two further enquiries...
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Hi, just trying to run cgminer on Ubuntu 13.10 with two GPUs and getting core dump. I've run it in gdb and here's the place where it's crashing: [2013-10-30 12:36:30] Init GPU thread 0 GPU 0 virtual GPU 0
[2013-10-30 12:36:30] CL Platform vendor: Advanced Micro Devices, Inc.
[2013-10-30 12:36:30] CL Platform name: AMD Accelerated Parallel Processing
[2013-10-30 12:36:30] CL Platform version: OpenCL 1.2 AMD-APP (1214.3)
[2013-10-30 12:36:30] List of devices:
[2013-10-30 12:36:30] 0 Cypress
[2013-10-30 12:36:30] 1 Cedar
[2013-10-30 12:36:30] Selected 0: Cypress
[New Thread 0xb00fdb40 (LWP 10115)]
[2013-10-30 12:36:30] Preferred vector width reported 4
[2013-10-30 12:36:30] Max work group size reported 256
[2013-10-30 12:36:30] Max mem alloc size is 536870912
[2013-10-30 12:36:30] Selecting scrypt kernel
[2013-10-30 12:36:30] GPU 0: selecting lookup gap of 2
[2013-10-30 12:36:30] GPU 0: selecting thread concurrency of 4032
[2013-10-30 12:36:30] No binary found, generating from source
[2013-10-30 12:36:30] Setting worksize to 64
[2013-10-30 12:36:30] cl_amd_media_ops found, setting BITALIGN
[2013-10-30 12:36:30] BFI_INT patch requiring device found, patched source with BFI_INT
[2013-10-30 12:36:30] CompilerOptions: -D LOOKUP_GAP=2 -D CONCURRENT_THREADS=4032 -D WORKSIZE=64 -D BITALIGN -D BFI_INT -D GOFFSET
[2013-10-30 12:36:53] Binary size for gpu 0 found in binary slot 0: 669956
[2013-10-30 12:36:53] At 0x92b1680 (4290307980 rem. bytes), to begin patching
Program received signal SIGSEGV, Segmentation fault.
0x08090dd5 in patch_opcodes (w=0x92b1680 <Address 0x92b1680 out of bounds>, remaining=8) at ocl.c:179
179 int clamp = (*opcode >> (32 + 31)) & 0x1;
(gdb) bt
#0 0x08090dd5 in patch_opcodes (w=0x92b1680 <Address 0x92b1680 out of bounds>, remaining=8) at ocl.c:179
#1 0x080944bc in initCl (gpu=0, name=0xbfffd14c "Cypress", nameSize=256) at ocl.c:737
#2 0x0808f1ad in opencl_thread_prepare (thr=0x811f230) at driver-opencl.c:1336
#3 0x08070c14 in main (argc=1, argv=0xbffff694) at cgminer.c:8125
I realize it should go to the cgminer support forum... but as a new user I can't post there. |
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