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Hi everyone,
While this issue not technically being a scam, something to be very cautious of.
I am posting here because I want everyone to be aware of CEX.IO. I registered an account there, setup 2FA and bought a whole bunch of ripple. Unfortunately a few days later my phone got stolen so naturally I could not login since I did not have my 2FA sign-in. I tried to login and could not but did notice the "Lost your phone? Contact support" option. I contacted them around December 26 and NOT A SINGLE response until January 6 informing me that they will be escalating to a supervisor for approval. I have yet to hear back and I have emailed literally 20+ times. This is the absolute worst experience I have ever had with any exchange. I am heartbroken to think that while the entire time I was locked out of my account, I could not buy/sell any ripple. I am very angry at them and believe at this point that I lost everything... It does not appear anyone will be helping me out any time soon...
Please stay away and look the other direction. If you find yourself having any account related issues/questions, don't even bother contacting support They are pretty much non-existent.
CEX support, if you are reading this, you should be ashamed for the crappy support you provide your customers. This is very unprofessional and ridiculous!
Username: up114503297
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