Secondly you'll need to provide more evidence like the TXid of the transaction, screens and basically everything else that matters
Thanks.
ZCL deposit TX to the Tradesatoshi. Block 272982
https://zcl-explorer.com/tx/2dde55219dbab8be43e6a205692e17d35d8dcdae59a9fefc85dda4c90824cef2Tradesatoshi wallet/balance screenshot
https://c1.staticflickr.com/1/814/25967401467_eaea37de15_b.jpgDeposit history screenshot
https://c1.staticflickr.com/1/792/25967478557_699a0e3f38_o.jpgBTCP fork snapshot happened on the block 272991
https://btcprivate.orgAs a result, Tradesatoshi wallet received BTCP fork coins.
https://explorer.btcprivate.org/tx/2dde55219dbab8be43e6a205692e17d35d8dcdae59a9fefc85dda4c90824cef2Tradesatoshi support ticket and response
Hi Original, We looked into this and come to know that you had Unconfirmed deposit, which are not considered in balance. Only balance at the time of fork is considered.
Ticket Screenshot
https://c1.staticflickr.com/5/4780/26969007548_db6e32e974_b.jpgSo basically they have received BTCP fork coins and refuses to credit them to my balance.