As I said in my first post I contacted them already... the response is there.. but so far nothing...

I don't use cex.io as a wallet... this is an issue with their auto-pay feature. It stopped working and then when it "worked" again, instead of withdrawing the funds to my off-sire wallet, they vanished!


Any ideas?

My funds at cex.io (about 0.9 bitcoins) just vanished instead of be sent to my wallet with the automated withdrawal option... The funds just disappeared... there's no record of any negative transaction in my balance!!!

That happened about 10 hours ago. After many message exchanges with the support staff I got for quite a while no reply from them other than "they're looking into that" and that "it has been sent to a cex.io supervisor"

I finally (after insisting a lot) got the following message from the support staff:

"it appears that the AutoPayout feature glitched, making transaction stamps in user's accounts but not always actually provisioning the transaction to the block chain. I think you are one of those that has the stamp with no consequent withdrawal, I have raised the urgency of your ticket and linked it with the group of incidents that share this feature. It may take a little time as there a few of these tickets pending at the moment"

... is that only happening to me? or are there more cases? I am very worried.

The support staff are as astonished as I am... no reply from them other than "they're looking into that" and that "it has been sent to a cex.io supervisor" ... is that only happening to me? or are there more cases? I am very worried.

UPDATE:

I finally (after insisting a lot) got the following message from the support staff

"it appears that the AutoPayout feature glitched, making transaction stamps in user's accounts but not always actually provisioning the transaction to the block chain. I think you are one of those that has the stamp with no consequent withdrawal, I have raised the urgency of your ticket and linked it with the group of incidents that share this feature. It may take a little time as there a few of these tickets pending at the moment"

My funds at cex.io (about 0.9 bitcoins) just vanished instead of be sent to my wallet with the automated withdrawal option... The funds just dissappeared... there's no record of any negative transaction in my balance!!! any ideas?? I'm very worried...