More than I want to admit.

Unfortunately no credit card was involved. I'm not sure I'll even get the device. My order has been put on hold since the Paypal dispute was opened and hasn't been taken off hold after the dispute has been closed.


I'd rather not put any too specific information on here. I don't want BFL to figure out who I am based on the info I give out, because given their track record, they don't put the customer first and I don't want any repercussions. Suffice it to say it was a substantial order for what I could afford.
Nothing from the AG's office yet.

Hi,

I'm posting to find out if anyone has had success within the last month or so of getting a refund from Butterfly Labs? My payment was made through Paypal using an associated checking account. I have read many posts on here and here are the steps I've taken so far.

1. Emailed BFL a request for refund. Denied with the usual they don't do refunds.

2. Filed a complaint with the BBB. After I rejected their typical no refunds response, they never responded.

3. Opened a dispute/claim with Paypal. It was immediately closed because of the 45 day limit on this type of claim. I made the order back in April. I've been on the phone with them the last 3 weeks trying to get someone to help, the case was reopened, and was waiting for the sellers response, and there was none. Instead of closing the case and refunding in my favor, the case was just closed. I sent an email to david.marcus@paypal.com and
 executiveoffice@paypal.com pleading my case, and this was their response, "After a thorough review of your claim, we have determined we cannot continue with this investigation because your complaint was filed 45 or more days after the original transaction date."

4. Opened a case with my bank, but it is past their 60 day limit on claims of this nature. Dead end.

5. I've also filed a case with the Kansas Attorney General. Still waiting to hear anything from that. But not hopeful.

At this point I've pretty much given up on getting my money back. I would really appreciate any advice or similar recent experiences that might help. Thanks in advance.