the "news"
Since EXMO is ukrainian exchange, there are a lot of russian speaking folks who trade on EXMO.
As I can see the January is a super scum month for EXMO users.
You may check mmgp.ru board. This is russian speakin board, but it's easily accessible tru google translate service.
For example this thread http://mmgp.ru/forumdisplay.php?f=765&order=desc
This section about scammers and what a surprise, there are a lot (several pages by now) about EXMO scam
The board administrator tagged EXMO rep on this board as a scammer already.
The EXMO company thread on this board has also tagged as a exchange with a lot of complaints
So beware brothers.
You may also post your issue on this mmgp board, because a know that few folks get their money thru complaints there.