Hi Ilanoh. It's hard to say what happened in this instance. When we're on the receiving end of a transaction, what's typically happened is a client has either omitted or made an error on the destination tag. Each exchange would have a different recovery process for these, so that's why we suggest contacting their support.

Have you filled a international ticket or a korean missing deposit ticket ?

Thank you for using Bithumb Exchange.

Please go to '1:1 Inquiry' under 'Customer support'.
Then, for 'Type of question, click '[신청서양식] 가상화폐 입출금누락 확인요청'
([Request Format] Cryptocurrency Deposit/Withdrawal Omission Confirmation Request)
Please write your 'Mobile number'.
Check your name. Then, for '코인종류' (Coin Type), select 'Ripple' (XRP).
For '입출금구분' (Deposit/Withdrawal), select '입금' (Deposit)
Type '수량' (Quantity)' write your '지갑주소' (Wallet Address); put '데스티네이션 코드' (Destination Tag);
put your TXID number.

After writing all necessary information, click 'confirm'.

Checking TXID is possible from withdrawing website if withdrawing is completed.

Feel free to use 1:1 Inquiry or call us. (82-1661-5551)
After pressing 82-1661-5551, press 1 for English, press 2 for Chinese, press 3 for Japanese.