I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)
Can someone, please, help me to understand this situation?
I sent a complaint to Support, but no reply from them.
Thank you in advance.
After 17 days my XRP is received in my personal wallet. Cryptonator solved the problem.
Thank you.