You are lucky man!
Because gatehub is scamming many people, included me, inexistent customer support.
Take a look at their twitter profile.

I sent some BTC to them and still waiting they will credit to me... They received them 3 days ago...

Thank you very much for your comments and suggestions.

Hiwever I checked 10 times the BTC address and everything is correct.
I transfer BTC to the address that Gatehub gave to me.

I am reading now that there are many complaints over Gatehub lately.

It was my first and last time using this provider / exchanger.
I found their name in the Ripple.com website, where this provider is fully advertised, and for this reason I trusted on them and I decided to transfer BTC (my biggest error).

I am 3 days waiting for my BTC. This morning I noticed they putted 20 XRP in my account.... At this point I think that they are joking with customer's money.

I sent them many emails but nobody replies.

Previously I loaded already some XRP to activate the account.

Please report to the moderators to advise all the potential customers of this problem.
Because many other potential customers may be scammed (like me) by this people.

Their support center is simply shameful! Nobody replies.

I will update you if there are any news, but what I  am reading on twitter and facebook pages... is nothing comforting

I activated ripple wallet about 34 hours ago (made a deposit of 100 RXP)
I also created a trustline for BTC and EUR (btc trustline was succesful,EUR trustline is in pending...)

But I am always waiting my BTC I sent 41 hours ago!
Gatehub give my my money!!!

Customer service does not work... they only reply with automatic reply.

Hello,
38 hours ago I sent BTC from my Electrum wallet to Gatehub BTC address.

On the bitcoin network the transaction is perfectly completed (in this moment I am writing there are 245 confirmations).
So Gatehub received the BTC but they did not give to me!!!

After 4 hours from payment Gatehub sent to me a mail saying to set trustline for BTC.
So I went to the Gatehub and I clicked on Trust for BTC.

To be sure I also made a deposit of 100 RXP on Gatehub.

The problem is that I am still waiting my BTC.
They received the BTC (because transaction on the network is confirmed) but I don't see the BTC in my account.
I think this is not normal...

I don't know what I can do.
If someone can help me I thank you very very much.

Thank you everybody.
I contacted the coinbase support but they replied me with a generic answer, and giving me links on their site.

In this moment, after 11 hours, they released the payment to the network...
I didn't understand the reason of the delay.

However the problem is solved!

Now I have another problem with gatehub, but for this I open a new thread.

Hello everybody,
I sent BTC to my desktop wallet (Electrum).
Send operation is Pending in the Coinbase website.

8 hours  are passed and it is still pending.

If I look on blockchain.info  it seems that the receiving address was never used.
So it is not a problem of the network, but coinbase never transmitted the operation to bitcoin network.

This is very strange, the last times I used coinbase everything was with normal times.

Is it normal that coinbase doesn't transmit the sending operation toi the network?
And the operation is in Pending State?

The money were subtracted to my Coinbase wallet... where are they?

Thank you for helping me.