I am in exactly the same situation and their Facebook and Twitter pages show that there are LOTS of other people in our situation as well.

After reading the CNBC article I opened an account and transferred 50% of my Bitcoin from my Coinbase to Bitsane. After a half hour Coinbase emailed me showing the transaction went through. After 1 hour there was no Bitcoin in my Bitsane Wallet. I sent Bitsane a message through their system asking where are my Bitcoins. I immediately received their automated response email.

Then I started searching the web and found that many people are in the same position and the Bitsane Facebook page said that they were not expecting the high demand after the CNBC article and their system could not cope.

Now, some 30 hours later, there are no Bitcoins in my account, there has been no update on their Facebook page, I have not received anything from Bitsane and I am truly concerned that they are stealing peoples' money. Without any updates from Bitsane I have no other option than to think this way.

Is there any agency to complain to?
Can we force them to respond?
Has anyone opened an account recently and had their wallet show transfers?