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A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
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6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan. It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived, CEX hasn't even told me what is happening. Beyond belief!Your case is under review of the Finance department. Please, wait for the updates from them. It is now SEVEN WEEKS since the wire transfer was initiated and not only has it not arrived, CEX hasn't even told me what is happening, despite the "Your case is under review of the Finance department. Please, wait for the updates from them." type promises. The funds returned to my CEX account today, eight weeks to the day after the transfer started. Most unsatisfactory, but at least the funds are back from being missing. |
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A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
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6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan. It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived, CEX hasn't even told me what is happening. Beyond belief!Your case is under review of the Finance department. Please, wait for the updates from them. It is now SEVEN WEEKS since the wire transfer was initiated and not only has it not arrived, CEX hasn't even told me what is happening, despite the "Your case is under review of the Finance department. Please, wait for the updates from them." type promises. |
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I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?
user: up111822535
Good luck! My wire transfer withdrawal started on 4 December - SIX and a half WEEKS ago - still has not arrived, nor is CEX responding to support ticket requests to advise what is happening, nor to posts here either. user id: up109292861 |
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A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
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6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan. It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived. CEX hasn't even told me what is happening. Beyond belief! |
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A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
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6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
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