Bump..!
Anyone heard anything? I got a response from their support asking me to varify some details so I could prove my identity, so it sounded promising as if they would be able to disable TOTP on my account. Despite a few more recent emails I haven't heard back from them so still cant access my account or funds!

Anyone in a similar situation?!

Hi everyone
Has anyone heard anything from BTER.com about this yet? I am yet to hear back and the last emails I sent were undelivered!

Hi,
Did you ever get in touch with BTER.com ?

I have a similar issue. I setup 2 stage auth on 4 accounts including my bter.com account. I was having some issues with my phone so performed a factory reset. It didn't cross my mind that by doing this I could lock myself out of my account since I had Google Authenticator installed. Google backs up all my other data but it doesn't with the Authenticator app, nor does it recommend / warm that you should.

I have about 0.3 BTC worth of different currencies in my BTER.com account and despite about 3 different emails to their support / admin address' I've had no response. I mentioned that I could provide any details to prove who I am.

Another website I use were very quick to respond when I asked and sent me a link to a login screen which didn't ask for the extra authentication, therefore I was able to take control of my account. I hope something similar can be done with bter.com or at least some other type of authentication method such as an SMS message.

Anyone got any ideas?