Transaction Status: https://changelly.com/transaction/c8ee5f2b91ae

It STILL says: "Sending to your wallet" after 12hours +

Baring in mind, I Have paid and it says that my payment is confirmed, and I see my payment successfuly reaching Changelly on etherscan.io

What is going on ?

What happened::


I sent 25 ETH to Changellys address to convert to BTC. 24hours later, nothing has been received in BTC. But I can see the transaction on etherscan arrived at Changellys address!

Scammers Profile Link:

http://www.changelly.com

Reference Link:
Amount Scammed:

25 Ethereum

Payment Method:
Proof of Payment:
PM/Chat Logs:

Sent an email no reply, waited 24hours +.

Additional Notes:

What am I supposed to do? Is this normal from Changelly?