I 3 January I tried to change STR to EOS. Created an application, sent to the correct address STR (showing ID). EOS so I didn't come (even though it's been 12 days). Hash confirms that my STR came. My request was transferred to the status "Overdue" (transaction # 718044648516). Technical support 4 Jan replied that they have a problem that will be solved in 48 hours. After that, technical support stopped answering emails.

In my opinion, is a fraud. I have no hope to get your EOS or back STR. But I want to warn others about it.