Hello HitBTC
I am a new trader in crypto. After opening an account in HitBTC they suggest that to turn on 2FA. So I turned on 2FA But as a new trader I didn’t write down my 2FA back up code. After few weeks my mobile has damaged so I lost google authentication apps. So from last one week I cannot log in to my HitBTC account . I contacted to HitBTC support team to solve the problem after few days they asked some prove that it’s my account so I provide them my all documents. But now more than one week I’m waiting but no response yet. So as a new trader I’m very worried even I cannot sleep at night. Because i don’t have any money to trade.Every hour I checked email if they send me email but not. So please help me please help me. My new open ticket in HitBTC #161415