here is the email from shapeshift is there anything todo with it?


"Hi there,

Your BCH has already been sent to your address at https://blockdozer.com/insight/tx/bf00ef4613291df5ab8368d349bd9d47628b3fd

You will need to extract the coins using your private key. Since ShapeShift no longer has access to your coins we cannot perform this for you.

Have a great day!
Thanks,
Elliott
Crypto Specialist, CBP"

Xynerise, YES I DO have the seed with me. Let me try that, Do you have any link or youtupe have show step by step? IM sorry ,IM super new to this. thank you so much.

Hello Xynerise thanks for your helping me,
Your question is What wallet did I get the BTC address from? I’m sent out From Trezor hardwares wallet , and I have no idea how to get the private key from them, please help me how to get private key from there, thank you so much

Bob123, first of all I thank you for your help,
Your question are:which wallet did I use to receive the BCH? It’s Ledger NaNoS wallet
Did you receive them on your trezeor? no

 

please help me I am New to this please show me step by step how to recover the lost coin let me explain. First I used Trezor wallet sent bitcoin(BTC) out convert to bitcoin cash(BCH) using shapeshift.io, however the received address I input BTC received address instead of BCH address so I email shapeshift and asking to recovery my lost coin, they emailed me and say they're nolonger access to my coin to recover it, so they sent me a LINK (https://blockdozer.cominsight.tx.......) ask me to extract the coin using your private key... please show me how, Im lost... thank you so much..