Hi, I also would like to contribute with some personal experiences with btcrobot and with it's customer support.
I bought robot in september [gold] and set it up right after I got credentials and pair it with btc-e.
I let it live on it's own, sometime switch modes from medium to aggressive and back.
Everything was ok but on nov 15 problems started to queue up.
I went to check robot and it was inactive. No manual interaction, why should I do it anyway.
I reported this immediately, but was slapped with avoiding answers on my direct questions and random crap, based on not reading and understanding my report in emails. It was not possible to bring bot to active mode by following provided instruction.
Then I got reply about my robot being reinstalled and therefore clearing all it's history and profits.
My demand on restore and compensation of lost profits passed by ignored.
I was pissed and angry, and imagine receiving emails how trades are doing well, and how robot makes profits and all this shiny graphs. I was left ignored and uninformed, just like that. Btw all this was happening when BTC jumped from ~300 to ~900 bucks so you can imagine better what I was experiencing as customer, who payed for toy to be played with, but could only watch it from behind the glass... loosing profits and being powerless in the same time
I did wrote a couple of emails to support, requesting action and updates regarding this issue, but I was not very satisfied with their treatment. I will definitely not mark it as professional approach.
On nov 24 I went to check if anything changed, I logged in and surprisingly I was able to bring bot online. Finaly after 7 days of nothing, it was able to trade. Why I was not informed about it being fixed nobody knows. What went wrong or any report explaining whatsoever... nothing.
It just start to work and that's it.
I was happy about it working, anyway I was still in demand of compensation of lost profit, which was not met with success neither understanding.
Later after few more email my claim was declaimed blaming unavoidable technical issues or something like that. Just to keep me off from spamming their mail box I recon.
So this is my personal experience with btcrobot and their support.
Anyway it's now up and running, but it loose a lot of its credibility in my eyes. And I feel like I was tricked or robbed if you know what I mean.
Take whatever you want out of my experience. At least you will be prepared more on what to expect, when dealing with BTCRobot.
donations wellcomed
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! Too bad the robot will have done away most all of my bitcoin by then....Notice how i said bitcoin; I started with 3.35 BTC now have less than one! The robot failed to save much of my profits during the previous dip, as you claimed it should. Instead the robot failed to even run during the crash...everything was going down and the robot seemed to freeze up like it does during times of high volatility (I have been monitoring my robot daily for 4 months now, I can tell when it is and isn't working).
