I live in Austria for many years now, the very same city as Bitpanda.com is located and founded.
I have an Austrian bank account, and Austrian phone number an Austrian tax number and on and on.

But I'm born in Romania, so i have a Romanian Passport.
For does who don't know, Romania is a member of the European Union since 2007.

So I made a account at Bitpanda, and reached the limit very quickly.
As is sold 10'000 Euro in coins

But they said they do not allow the verification of Romanian passports - even despite the fact
that their external partner for verification IDnow does offer exactly that!
For example for Bitcoins.de

I was thinking that perhaps this is a mistake and started to contact them via email.
As i was guessing they would be clearly interested in a new client with a large demand.

To my surprise: They were not interested at all!

First, they responded they don't accept Romanian phone numbers
(i have an Austrian phone number, i do not even own a Romanian phone number)
Then they said, they do not accept clients from Romania because of their bank accounts
(i have an Austrian bank account)

So at no point, they did even read what i have sent them.

But what made me really angry is the posting from their CEO today:

Quote:
"Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins"

It's mindblowing that a company does show that kind of disrespect, arrogance towards clients.

And for those who are curious:
https://bitcoinmagazine.com/articles/bitcoin-rise-romania/

Of course, there is a large and growing market in Romania and they are able to buy coins.
Also, Rumania has 10'000 Millionaires

But again: Even that is beside that point as I live in Austria.

Anyway, what I try to say is:
I have never ever seen such a terrible disrespectful behavior from a company ever.


For me, Bitpanda is a no go!

@TwinWinNerD

This is what you wrote:


You are not even willing to accept your own mistakes and you are also not willing to apologize for being clearly
absolutely wrong as I did prove you multiple times now!

Your false pride and arrogance do not allow it to even apologize when you make clear mistakes.

Again: Stay away from Bitpanda!

A terrible company full of disrespect towards their own clients and with a rude and obviously racist CEO.

Bitpanda - a clear no go!

@TwinWinNerD

Perhaps before you post (as the CEO!) such painful wrong things in a forum:

Quote:
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

it would be smart to educate yourself a little first!

For example here:
https://bitcoinmagazine.com/articles/bitcoin-rise-romania/

----------------------------------------------------------------------
parts of the article:

Demand for bitcoin is growing in Europe’s 12th largest country and so is its bitcoin ecosystem. According to data collected by Coin Dance, trading volumes at peer-to-peer bitcoin exchange LocalBitcoins have increased substantially in Romania in the last 18 months.

LocalBitcoins, however, is not the only bitcoin exchange that has witnessed a surge in demand. Local Romanian digital currency exchange CoinFlux has recently announced that $23.8 million (100 million RON) worth of digital currency has been traded on its exchange since the company’s inception in December 2015.

----------------------------------------------------------------------

Another:
https://www.cryptoninjas.net/2017/09/27/romanias-largest-bitcoin-exchange-coinflux-updates-visual-identity/

And of course, this is not even new data!
As I said before everything you posted so far is false!


So you said :
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

But CoinFlux sold coins for 40 Million Euro last year!
to Romanian customers!!!!!!!!!!!!!!!!!!!!!

I would feel so embarrassed as the CEO of Bitpanda to post such disrespectful and arrogant postings with false data.

Hi vitality34

If you have the right "race" perhaps it will work.
Ones you have support issues you will also get does
arrogant, disrespectful answers which they send copy & paste to their clients.

I can only warn of doing business with them.
Sell your coins on a marketplace directly or try anycoindirect.eu
they accept far more coins then Bitpanda and they treat their customers with respect.

For me, Bitpanda is a "no go!"

A company has never treated me with more disrespect and arrogance as Bitpanda did.

@TwinWinNerD

You seriously should get a price for being the CEO with the worst behavior towards clients!

You said:
If we offer the full sign up and verification for Romanian customers on our website, roughly 90% of those customers wouldn't be able to buy a single € worth of coins. That means that we would have wasted the time of tens of thousands of people, just to satisfy the other 10%. That is not how we do business. The solution for this is, to support the local currency, the local banking standard and a few local payment options. Only then we will activate the country and verification. I hope you can understand this.

Wow! Such a big bullshit is hard to swallow!
And proves just yet another time how badly racist you and your company are!

On your list of accepted documents you have:
Albania, Serbia and Montenegro, South Africa, Ukraine, Tunisia....

And you say customers with Romanian passports would not be able to buy a single € worth of coin???

In which parallel universe do you live?

Seems you have a picture of Romania how it was 20 years from now.
Over 20'000 Millionaires live in Romania far more than in Albania and Tunisia
which you accept (!!!) combined.

In every single posting that you make you prove that you have absolutely no knowledge about Romania
all your answers are based on pure racism as everything you say is just totally wrong!

I'm really disgusted by your answers now,
i will switch now to warn from your company!

A company where the CEO has that much racism in his blood, so much disrespect, and constantly post answers which have now economical ground at all
- which are just made up! From such a company can only be warned!

You seriously disgust me!

Bitpanda - nerver ever again will i buy or sell coins there!
Bitpanda - nerver ever again will i buy or sell coins there!
Bitpanda - nerver ever again will i buy or sell coins there!

After i guess 10 postings, 20 emails you still treat me as a "third world" country citizen.

Unable to realize that I just live less than 10 mins from your office in the very same city!

Unable to realize that i live in the very same country as your company is located.

There is only one bottom line here:

- Bitpanda did never even care
- Bitpanda did never even realize what i wanted to explain them
- Bitpanda did not respond to directly sent messages
- Bitpanda did send me copy & paste messages which has nothing to do with the topic
- Bitpanda reacts rude and with absolutely no respect from clients

I never ever made a more horrible experience when it comes to
behavior from a company towards clients than with Bitpanda

Again I'm not a "third world" country citizen I live in the very same country
as you do! We are both European Union citizen.

But for some reason, i have "no added value" for Bitpanda despite the fact that
I just reached my 10k limit on your site in 12 days.

Again this lack of respect, overconfidence will bite you ones!
Sad to see such a behavior from a CEO

be careful while flying too close to the sun

And thank you for wasting my time!
But sure, in your eyes, only your time will have value..

@TwinWinNerD

See, you just proved my statements!

"BUT the thing is, we have nearly no added value for the customers from those countries"

Like i said: lack of respect, and overconfidence vom Bitpanda and their team!

Again:
I live in Austria same as you do!
And i have a European passport same as you do.

And i just reached my 10k limit in 12 day

But sure as you said, seems i have no "value".

Anycoin.eu is happy to work with me
bitcoin.de is happy to work with me


I cannot warn enough from a company with such a terrible, rude, disrespectful
behavior towards clients. And that you are the CEO does make this even worse.

I was thinking it's not possible that you can disappoint me even further
but magically you were able to do so.

@TwinWinNerD

I'm sorry but your answer is nonsense!

You do verifications via external professional partners.
If such companies like IDNow do such verifications (!!!!)
for Bitcoin.de without any problem - again it makes absolutely no sense
that you would not accept that.

It seems that your company doesn't do it solved based on racism.

There is absolutely no logical ground for your answers if your professional partner
does make such verifications. If anycoin.eu makes them if bitcoin.de makes them.

I'm sorry to say but your country Austria has a big history of racism.

And besides all that it's also super stupid as I use now anycoin.eu and bitcoin.de
to make my transfers.

Lack of respect, overconfidence will bite you ones, luckily in business
customers move to better services if they are mistreated.

You could not have disappointed me more!

@bitpanda

Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.

Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.

So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!

I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:

IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.

But clearly, IDNow had absolutely no problem to verify my documents.

So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?

Any logical explanation for that?

I do sell/buy cryptos in a volume of 50-100k (EURO) per month,
currently, i use Anycoin and the only reason to switch is because of better exchange rates.

So besides their behavior is super stupid it's also very uneconomical

Sorry to say but they are just stupid!

As they have a professional external verification, called IDNow.
Which does the verification process.

And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.

The one and only reason why IDNow was not able to verify
me is because Bitpanda does not have Romanian Documents
on their list of accepted documents.

But the professional service IDNow (!) does support verifications
of Romanian Passports.

I did try to explain Bitpanda that for days now - they still don't understand it.

Also did i contact them on Facebook - no response
I did contact the CEO - no response

Their communication system, and their support is a disaster!
And it's fair to say at this point after what i have seen and learned with them
they don't give a shi***.

For them clients are sheeps, and they are just interested in making money
and do simple not care if a client has an issue.

Never made a worse experience as the one I made with Bitpanda!

Sie können Sie gerne bedenkenlos empfehlen,
ich kann nur dringend von Bitpanda abraten!

Weil genau in dem Fall wo Sie Support benötigen kann
und wird mit Sicherheit das gleiche Problem auftreten:

- Überheblichkeit gepart mit völliger Ignoranz dem Problem gegenüber

Und Sie erhalten eine Nachricht die nichts mit dem Problem zu tun hat
und auch nur mit Glück wird man inhaltlich überhaupt lesen
was Sie zugesendet haben.

Ich habe nie jemals zuvor so ein unprofessionelles Verhalten einer
Firma erlebt. Und ich erhalte weiterhin Antworten die schlicht
falsch sind.

Das direkt angeschriebene Managment antwortet auch nicht.

Dies kann man nun in keinster Weise professionell nennen!

Anycoindirekt hat mir einen Service geboten mit professionellen Antworten
dagegen ist Bitpanda ein schlechter Witz!

Man hat mich derart verärgert wie man mich behandelt hat und weiterhin
behandelt seites Bitpanda da bleibt mir nichts anders übrig als zu warnen!

Weil genau das gleiche kann und wird anderen Kunden passieren.
Für Bitpanda ist ein Kunde mit einem Anliegen nichts als eine Last

"bedenkenlos zu empfehlen"

Bedauerlicherweise ist dem nicht so.
Ein Support der überheblich reagiert und keinerlei
Lösung anbietet, für den der Kontakt mit Käufern eher mühselig ist.

Also das ist keinesfalls bedenkenlos zu empfehlen!

Für mich ist unvollstellbar ich würde jemals einen Kunden so mies (ja so ist es)
behandeln wie man dies mit mir getan hat.

Das Problem liegt darin, dass die Nachfrage an solchen Services so hoch ist
dass man sich schlicht alles mit den Kunden erlauben kann.

Auf lange Frist rächt sich dies natürlich gewaltig.

Ein Support der nicht auf Fragen eingeht, keine Live-chat funktion
also gut ist auf jedenfall anders!

You still seem not to understand at all!

I do not live in Romania!


Is that seriously so hard to understand?
I wasted more than 2 hours today in explaining your support the situation
and it seems that till now nobody does understand it.

I live in Vienna!
I have an Austrian Bank account!
I have an Austrian Telephone Number!

Only my passport is from Romania logically as I was born there.


So while every other cryptocurrency exchange service like anyone.eu and so on
do verify me without any problem for Bitpanda for some absolutely not understandable reason
does not.

That seriously leaves no room for interpretation,
looks like racism and nothing else than racism!

You have nowhere on your website - just nowhere an information
that clients with a Romanian passport would not be welcome!

And ones more for the very last time:
I live in the same country as you do!
With a taxi, i would need less than 10 minutes to your address.


That's why there is still tons of mistrust in the cryptocurrency world
because companies like you who just change and just "made up" reasons and response based on nothing then thin air.
Do not even follow their own terms and conditions.

I'm super mega upset about your Company and your behavior towards me!

Absolutely nowhere you have on your website that you do not accept customers from Romania!
And I said nothing about a Romanian Phone number.

I live in Vienna (Yes Austria!) since 2009!
I have a Bank Account from Austria (Erste Bank)
and a telephone number from T-Mobile Austria.

Would you kindly explain to me, why you would exclude
clients with a Romanian Passport - which is, by the way, Full Member of the European Union
since 10 years!

Every other company does verify me
The Austrian bank has no issue
Nobody has an issue but for some reason Bitpanda has.

So what is the logical reason to not accept clients with a Romanian Passport?
And kindly don't respond that Romanian passports would not have enough security features
as my passport has even biometric elements and is next to Germany the most modern passport in Europe!

So, what is your reason for not verify clients with Romanian passports?
Because you don't care about having clients
or just racism?

Terrible terrible terrible support expirience!

Since days I try to use the system they offer for verification.
But I constantly fail because my passport is from Romania and Bitpanda
does not have Romania on their list of allowed documents.

I told Bitpanda in countless emails now that IDNow - which they use, would
without a problem verify me - but it's Pitpanda itself who do not allow documents from Romania.

Which is very strange as we are part of the European Union, and Bitpanda
accepts documents from like every single place on earth.

Instead of helping me to verify I get nonstop answers which have nothing absolutely nothing to do with my problem!
They explain to me what I should do if my webcam does not work and things like that.
Which are totally beside the point. It's like they would not even read what I wrote them.

The management reacts absolutely not, and on every social media account, they use I get also ignored.

How on earth can I trust a company who is ignoring me on every social media channel,
who is unable to even answer questions correctly and which is totally unwilling to even
check the issue that I have.

I seriously don't understand them.
What is that?
Don't care about customers?
Or unable to provide correct support?
Or just racism?


I never had such trouble with a simple verification as with Bitpanda
and it's the first time ever that in 3 days of sending emails
that a company was unable to even understand that issue

And it's the first time ever that I experience from a company a
"we don't care about clients" behavior.


I'm super frustrated about them and angry about all the time I lost.
 

If there is an eighth world wonder and you start to care
you find my account under pilea@gmx-topmail.de