same problem
i have sent 9m mooncoin from coinexchange on 23 DECEMBER but not received yet and not find Transactions id on Mooncoin Explorer.

I assume it was "getrawmempool true", right? Because it turns on verbose mode of that command.
If your transaction is not listed in either way, it was already successfully processed or cleared from the mempool, returning the coins to the sender's address.

It depends on if you were the sender or the receiver. If you were the sender, the exchange should have received the amount, if you did not cancel with -zapwallettxes before the tx was processed. In the latter case, the coins should have reappeared in your wallet.

If you were the receiver, the exchange should recredit them to your account, so you can send them again, if they did -zapwallettxes on their side and the coins were cleared from the mempool, before the tx was confirmed, which would mean that the coins arrived at your address. If they did not send them at all in the first place, they should also recredit those coins, of course.

Were you the sender or receiver?

I have just checked the mempool. Does not seem, that there are any of those stucked transactions still in. Only the normal ones, that are waiting to be confirmed. You can look for yourself. Open the console and input the command getrawmempool just after a block has been found ( see: https://bchain.info/MOON/ for example). The getrawmempool shows ALL txes in the mempool, even stuck ones, which are omitted on bchains "unconfirmed-list". If there is no tx, the problem is on the exchange's side. Probably they have to clean their database from those old unsent/unconfirmed transactions, until the coins reappear in your account. But if they must do it manually, maybe they delay that, because it could be a time consuming, tedious work. They should not, of course, since it is the money of their customers.

Same here transactions from mid december no coins in wallet.
trying to get support from coinexchange but its the baddest ever!
they pop up excusses for almost for anything and are not so willing to provide info to their users and customers.

waiting 5 weeks for missing coins and still waiting on resending
it really pisses me of that they arent so willing to help or provide info

all they Say the ETH wallet is not online also their mooncoin wallet is disabled?

i withdraw some more mooncoins to my wallet no delay no problem at all about 5 minutes you know the process.

I thought the general issues were already resolved. Been moving coin on and off that exchange most of this week. Maybe bump the support ticket you have open with them?