Hi

my "original" account “rriky92” was banned with this message:
Sorry Guest, you are banned from using this forum!
For security, your account has been locked. Email acctcomp15@theymos.e4ward.com.

I sent the first email to that address 27/04/2016 but after all this time no answer
What to do to recover this?
What can cause this issue?

-----BEGIN BITCOIN SIGNED MESSAGE-----
I'm rriky92 from bitcointalk 11/01/2018
-----BEGIN SIGNATURE-----
HOvzhbHkYnFKS9WNxsDy/lChgAyRJ8XOB47CUe3/cgXZRpq3+QnvhSIiWmkw7ZMQVJ9186ppq+JMALc6tpSwzKI=
-----END BITCOIN SIGNED MESSAGE-----

You can check my bitcoin address from my personal page in this forum: https://bitcointalk.org/index.php?action=profile;u=87828
Bitcoin address:   19J4yrJMeFki88uuuvLtiZEovp682ThE4Q

is there something i need to do in additional to get the other account unbanned?