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Hello Dear Kraken Support Team,
When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?
Any ETA? Please pay attention to this issue as well.
Thanks!
When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?
Any ETA? Please pay attention to this issue as well.
Thanks!
Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.
Hi
Unfortunately still waiting to have 2FA reset - is it due to the weekend?
Thanks
Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.
I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken!
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken!
Hi bias. We're glad to hear that you like it! Thanks for the kind words!
Hello,
Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.
Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.
As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!
Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.
Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.
As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!
Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.
Please escalate your tickets using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.
When does Kraken enable leverage again?
Best
Best
Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.
Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.
I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?
This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.
I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?
Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.
hi kraken,
im not able to withdraw euro or btc.
it says
Withdrawals are not currently available
Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.
my funding limits are not exceeded, funds is not tied up in open orders.
got some open positions but not big.. before the update it wasnt a problem to withdraw..
see ticketnr 1373117
im not able to withdraw euro or btc.
it says
Withdrawals are not currently available
Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.
my funding limits are not exceeded, funds is not tied up in open orders.
got some open positions but not big.. before the update it wasnt a problem to withdraw..
see ticketnr 1373117
Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
Hi!
Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?
Thanks a lot!
Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?
Thanks a lot!
Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.
I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do
??Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.
ALMOST 2 WEEKS NOW, and still nothing, KRAKEN makes me waiting, telling me in one or 2 days I WILL RECEIVE MY MONEY, and they still don't give me my money and continue to steal me... i am BORED of KRAKEN, the service is really bad and you are lying to your customer... WHAT I HAVE TO DO WITH YOU
?? PLEASE MAKE ME AN ANSWER AND RESPECT WHAT YOU or YOUR CUSTOMER SERVICE SAID !!!!!!!!! SO ? WHERE IS MY MONEY ? WHEN I WILL RECEIVE MY MONEY 
