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Bitstamp.net has decided to close my 4 years old account 100% verified (they have my national ID, driving license, proof of address, bank statement, credit card statement, etc).
I made xxxxx$ transactions in the past without any problem (buy, sell, deposit, withdraw, exchange bitcoin).
A week ago I made a exchange btc to eur (344.59 euro) and requested a withdrawal.
After 7 days they sent me this:
No reason, no explanation, nothing ...
They sent me 319.59 eur to my attached bank account.
They take 25 euro fee ... for a SEPA transfer which normally costs 0.15 euro cents.
Conclusion: Bitstamp sucks!
I made xxxxx$ transactions in the past without any problem (buy, sell, deposit, withdraw, exchange bitcoin).
A week ago I made a exchange btc to eur (344.59 euro) and requested a withdrawal.
After 7 days they sent me this:
Quote
Dear XXX XXX,
After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.
The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.
Your account balance will be returned to the bank account specified in your last withdrawal from Bitstamp, costs withheld.
After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.
The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.
Your account balance will be returned to the bank account specified in your last withdrawal from Bitstamp, costs withheld.
No reason, no explanation, nothing ...
They sent me 319.59 eur to my attached bank account.
They take 25 euro fee ... for a SEPA transfer which normally costs 0.15 euro cents.
Conclusion: Bitstamp sucks!
I have the same experience, they held my account for more then 10 months. After i responed with a request to enable the withdrawel option. They didnt respond they terminate my account without any explanation. NO mail, NO explanation and NO funds returned. How was it ended in your case?
