I'm having a hard time to refund my account deposit $ 5,525.

I wired USD to their account a week ago, but I changed my purchase plan.
so,
I had asked them to refund last thursday 2018.1.11. via email
but they have been told that a legal counsel will contact and refunds are not still being made.
I'm so angry about NAC's working process and customer service.

I hope to get back my deposit as soon as.