It's been more than a month since my issues of missing funds.
My issues still have not been fully solved. Because after some refunds, I tried to withdraw EUR again through MoneyPolo, but again the money went missing.

Could you please have a look at my issue and escalate to the corresponding support/tech department to solve this issue for me ?

Issue ticket ID's are #303189 and #318680 (both are more than month old!).

Dear EXMO,

Thank you very much for your reply! I really appreciate it very much!

The issues and tickets are as follows:

Issue: Missing 500 USD after MoneyPolo withdrawal
Ticket #303189 (Created at:  January 09, 2018 00:16)

https://support.exmoney.com/hc/en-us/requests/303189

I was promised by chat support this would have been solved and refunded by tech support in 7 days, so that should have been 3 days ago.

Issue: Withdrawal of 2265.37 EUR to MasterCard not processed, not sent to my card, not visible in the system, but the funds are gone from my account.
Tickets #314018 (created at January 12, 2018 13:45) and #318680 (created at January 15, 2018 00:45)

https://support.exmoney.com/hc/en-us/requests/314018
https://support.exmoney.com/hc/en-us/requests/318680

I was promised and told by chat support that this withdrawal should only take between 30 minutes and max 3 business days for the funds to be sent.
This has been long overdue. I didn't receive the money.

Thanks again for your reply and wanting to help and give support!
Looking forward to your reply and information.

With kind regards,
Niek

Dear EXMO,

I have multiple open tickets related to problems with withdrawing to OKPAY and MoneyPolo. The money was removed from my account but never transferred/sent to OKPAY and MoneyPolo.
I contacted supported multiple times through chat support as well. And the tickets were created and sent to tech department they told me. They also promised me in chat (it's also visible in the support tickets), that these issues would be resolved and replied by tech department in 7 business days. This time has already long passed now, and the issues have not been resolved, and I didn't receive a single reply.

When I contacted support again today, I was treated very rude and unprofessional again, as always has been the case.

I don't know what to do now, because EXMO has money from me, and doesn't resolve the issues, doesn't keep the promises, and chat support is never helpful and supportive.

Can you please help me with these issues?

Another big problem I have is that I did a withdrawal to credit card (MasterCard) last week. I had to do this, because EXMO suddenly removed all other withdrawal options for EUR last week, so I had to pay the very high fees of 3% + more to withdraw to credit card.
But what's even much worse is that I didn't receive this money as well (2265.37833 EUR).

It is stated (and also promised to me again by chat) that withdrawal to card should only take between 30 minutes and 3 business days.
This time has also passed for me, and I still didn't receive any money.

A ticket has also been created and sent to tech department for this, but as usual, nothing has been done and I'm still waiting for the money.
Could you please help me and explain why I keep having to beg for my own money? When will I finally receive my own money ? for which I also pay a lot of of high fees to EXMO as well.

I really hope you can help me out with these issues? I would be very grateful!
Thanks in advance!