Hi,

Exmo's customer support is catastrophic.
My experience:
- I did a few deposits/withdraw that went very fine
- then an ETH deposit (2 ETHs) never reached my exmo account although the transaction went through and reached Exmo's wallet

It was 15 days ago. I have sent several tickets with all relevant information and proof, I was told to wait, I was told it was transfered to tech team, I was told it would be resolved this week but still nothing and no update. I'm tired.

When Exmo works, it works, but when there is a problem you can't count on their support. You're just there, with your cryptos missing, and you just wait forever. They don't respect their customers, they don't care.

Just in case a miracle happens:
Ticket number: 378444
Tx hash: 0xedffe6085d11445da0d5ff44763d6d6e122a6501ad6255a3e616070554ced26e

Thanks.

Hello Exmo support,

Ticket 372574

On the 1st of February, I deposited 2.03ETH to my Exmo address. They have still not been credited to my account. I used the right address. Can I get those ethereum credited to my account?

The transaction Hash: https://etherscan.io/tx/0x850f39d064f2ee170885cc9418804a4663e8b41cb8463327b77ae1a892897352

Thanks.

WOW thanks for the quick answer! ticket and escalation done. Ticket number: 1395332
Thanks!

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

Hi.
I lost some funds. I withdrew some funds (1675$) from exmo to payeer, received the withdrawal confirmation email, clicked the confirmation link, got the confirmation that the withdrawal request was confirmed, but I never received the money on Payeer. Also, I don't have any private message about this withdrawal, but the money is gone from my exmo account. Payeer answered that they see no transaction on their side and that it must be a problem from exmo. Please help.
Ticket ID: 323933